When can I buy my membership?
On 6 June 2024 we went live on presale for all 2023-24 members. This means if you were a
member last season, you can renew your same seat and also purchase additional
memberships for your mates, all at a special discount. Check your emails for more
information; if you can’t find the email please let us know and we’d be happy to help.
General public sales for memberships will go live in mid to late June. Those who have
registered on the registration form will get first access and a discount.
Help, I’m struggling to renew my seats!
Checkout the renewal FAQs here. If you’re still having trouble, please send us an email. If
something in the system isn’t working or you’re getting an error message, please provide a
screenshot so we can work out what is wrong.
I’ve forgotten my membership password, how do I log in to renew or check my order?
Use the forgotten password feature here. Please note this only works if you enter the correct
email address from your existing membership or ticket order. If this still isn’t working, let us
know.
How do I change seats for a renewal?
Please email wellingtonphoenix@flicket.co.nz with your request. Be sure to include your name, order number, and desired seats.
I used to be a Foundation member but am not anymore. How can I get this back?
A Foundation member is one who has been a member every year since 2007. This must
include the years in which the Phoenix men’s team was based in Wollongong and did not
have home seasons in Wellington.
For those members who didn’t renew during that time, we offered a Foundation membership
reinstatement in exchange for purchasing a Football for All membership donation equivalent
to the price of your membership renewal.
If either of the above apply to you, your Foundation membership should be applied. If there’s
an error and your account isn’t showing correctly, let us know.
I’m keen for a membership but don’t know if I can make the matches. When will the draw be
finalised?
At this stage we are hoping to confirm the draw in July.
I’ve been given a discount/promo code for my membership. How do I apply this?
Proceed through the whole purchase process (including entering your shipping details), then
on the payment selection screen you’ll see the button ”add promo code”.
What if I forgot?
Send us an email!
Can I become a member if I don’t live in Wellington?
If you are based outside of Wellington or aren’t able to make it to many of the matches, we
recommend purchasing the Club Membership which is non ticketed. This gets you closer to
the club with partner discounts, a special keyring, news and updates from the club, digital
match day programmes, voting rights to season awards, and more. For those only able to
make it to some games during the season, watch this space as we will also be launching
multi passes to matches – great to combine with the Club Membership. This will go live once
the draw has been finalised and released.
Please note, we no longer offer NZ Club or Aus Club memberships.
Alternatively you can support the club with a donation to Football for All and support low
socioeconomic communities and foster inclusion and participation in football across NZ.
What are the requirements for a family membership?
A family pass consists of either 2 adults and 2 children aged between 4-15, or one adult and
3 children. The child age applies at the time of purchase (i.e., if the child turns 16 partway
through the season we won’t cancel your membership!)
In order to select the family membership, you need to choose one Family Pass – Adult which
will apply the full price, and then select the remaining passes as one Family Pass –
Additional Adult and two x Family Pass – Additional Child, or three x Family Pass –
Additional Child.
Do I get access to the women’s games?
This year we have revamped our membership program and no longer include A-League
Women access for Sky Stadium based season passes. We’ve done this in order to keep the
memberships affordable and allow a more customised experience for you.
What’s the difference between getting an A-League Women’s season pass as an addon,
compared to buying as a standalone?
If you’re purchasing your A-League Women’s season pass as an add-on to your Sky-
Stadium based season pass, you won’t get an additional merch pack (as you already get this
with the Sky Stadium based pass). The membership card for A-League Women access will
be digital only. For this reason, purchasing as an add-on is cheaper than purchasing a
standalone season pass that includes the merch pack.
When will I receive my merch pack?
Estimated delivery dates will be updated closer to the time but the first lot of deliveries are
expected within 2-3 weeks of the first match of the season.
What’s all this about ‘auto renewal’?
To make it as easy as possible for you, we have introduced an auto renewal system. By
purchasing your membership you automatically enter into the auto renewal system so when
we go live with our 2025-26 memberships, we’ll charge your card to get your same seats so
you don’t have to do it yourself. But don’t worry – we will give you plenty of notice before this
happens, and easy instructions as to how to opt out of this system.
Do you cater for accessibility patrons?
See here for accessibility information at Sky Stadium.
Porirua Park has space in the grandstand for up to 5 wheelchairs, and you can also watch
the match from the concrete concourse in front of the grandstand. To get to the grandstand
platform, head up the path behind the grandstand and you’ll see the door that goes to the
platform.
To book a mobility park at Porirua Park, please email us at least two working days before the
match.
Where can I find membership terms and conditions?
Check them out here.
Does my membership get me into the finals series if we qualify?
APL runs the finals series and therefore it has its own separate ticketed access. Members do
not qualify for entry as part of their membership however where possible we will give
preferential access to members.
Does my membership give me access to the Unite Round matches?
If Wellington Phoenix hosts a ‘home’ game as part of the Unite Round, you will qualify for a
free ticket to that match for the relevant team. Otherwise we will endeavour to give you
preferential ticket buying.
Is my membership transferable?
Yes, if you’re unable to make it to any matches we encourage you to lend your card to a
friend or family member. Please note their age must match the membership e.g adult, child,
student, etc. If you’d like to permanently change the name on a membership you can do so
through the Flicket portal.
I’m meant to be getting member/club emails but am not receiving them. What can I do?
Let us know and we will check your email out.
Who do I call if I have a query with my membership?
Please email wellingtonphoenix@flicket.co.nz or members@wellingtonphoenix.com in the
first instance. If your enquiry is urgent please phone us on 0800 WELNIX and follow the
instructions to speak to the memberships team. If it’s match day please see the Flicket team
(at Sky Stadium this is at Box Office 2)