How Can We Help You Today?

Creating an Account / Logging In

• ⭐ Do I need to create an account with Flicket to purchase tickets?
• ⭐ How do I login to Flicket to find my tickets?

Purchasing Tickets

• ⭐ I can’t see additional tickets (e.g. camping/parking/bus tickets)?
• ⭐ Can I upgrade my tickets?
• ⭐ I have a promo code - how do I use it?
• ⭐ I have a release code, how do I redeem my tickets?
• ⭐ How can I select my own seats?
• ⭐ Can I purchase additional seats next to a previously made order?
• ⭐ Why can't I leave a single seat on the seating map?
• ⭐ I bought tickets through a 3rd party website and I was not let into the event - what can I do about this?
• View all articles in “Purchasing Tickets”

Ticket Naming

• ⭐ How do I name/rename my tickets?

Accessing Tickets

• ⭐ I can't find the email with my tickets. Am I able to get my tickets re-sent?
• ⭐ How do I download my ticket?
• ⭐ I can't download my tickets or see my QR code?
• ⭐ I entered the wrong email address when purchasing tickets - how can I fix this?

Reselling Tickets

• ⭐ How do I sell my ticket to someone else?
• ⭐ Do I have to find someone to resell my ticket to?
• ⭐ I changed my mind, can I cancel a resale?
• ⭐ Can I resell more than 1 ticket?
• ⭐ I am buying someone's ticket off of them - how do I do this?
• ⭐ I can't see the 'resell my tickets' button when I click into my ticket?

Event Day Queries

• ⭐ My event is today and I have lost my tickets - what do I do?
• ⭐ My plans have changed and I can no longer attend my event - Can I get a refund?
• ⭐ Do I have to print my ticket?
• ⭐ Why can't I download my ticket on my phone?

Memberships

• ⭐ How do I renew my membership?

Contact

• ⭐ My question still hasn't been answered - how do I get in contact with someone?

Cancelled and Postponed Events

• ⭐ My event was postponed - what happens with my tickets?
• ⭐ My event was postponed but I can no longer make the new date - can I get a refund?
• ⭐ My event was cancelled - how do I get a refund?

Referral Campaign

• ⭐ Where can I see how much credit I have on my account?
• ⭐ How Do I Find My Referral Link?
• ⭐ I Have a Referral Link - How Do I Use it?
• ⭐ Someone used my referral link to purchase tickets, how do I access my credit?

General

• ⭐ I have a sponsor code - how do I redeem my tickets?
• ⭐ How do I renew my Wellington Phoenix membership?
• ⭐ How do I redeem my sponsor code for North Harbour Rugby?
• ⭐ How do I access my E-Membership for the Wellington Phoenix?
• ⭐ I have a sponsor code for Canterbury cricket - how do I redeem my tickets?

Points

• ⭐ How do I purchase a points package?
• ⭐ How do I use my points?
• ⭐ How do I see how many points I have left and do they expire?
• ⭐ Why can't I use my points?
• ⭐ Can I get my points refunded?