PURCHASING / ACCESSING TICKET QUERIES

• 🔸 How can i purchase additional tickets to go with my previous order?
• 🔸 Can I upgrade my tickets?
• 🔸 How do I download my ticket?
• 🔸 Why isn't my QR code showing?
• 🔸 When purchasing tickets, I entered the incorrect email address. How can I correct this?
• 🔸 I cannot locate the email containing my tickets. Am I able to get my tickets re-sent?
• 🔸 I can’t see additional tickets (e.g. camping/parking/bus tickets?
• 🔸 How can I select my own seats?
• View all articles in “PURCHASING / ACCESSING TICKET QUERIES”

SPONSOR CODES / POINTS / ACCESS CODES

• 🔸 How do I purchase a points package?
• 🔸 How do I use my points?
• 🔸 Why am I unable to use my points?
• 🔸 Can my points be refunded?
• 🔸 How do I see how many points I have left and do they expire?

RESELLING TICKETS

• 🔸 How do I sell my ticket to someone else?
• 🔸 Can I cancel the resale?
• 🔸 Can I resell more than 1 ticket?
• 🔸 I want to purchase a ticket from someone - how do I go about doing this?
• 🔸 When I click on my ticket, I'm unable to see the "sell my tickets" button?

GENERAL TICKETING / EVENT DAY QUERIES

• 🔸 Do I have to create an account with Flicket to purchase tickets?
• 🔸 How can I access my tickets on Flicket by logging in?
• 🔸 How do I name/rename my tickets?
• 🔸 What should I do if I lose my tickets for today's event?
• 🔸 My plans have changed and I can no longer attend my event - Can I get a refund?
• 🔸 Do I have to print my ticket?
• 🔸 Why can't I download my ticket on my phone?
• 🔸 My question still hasn't been answered - how do I get in contact with Flicket?

MEMBERSHIPS

• 🔸 How do I renew my membership?
• Wellington Phoenix - 2024 Membership FAQs

REFERRAL CAMPAIGN

• 🔸 Where can I check the amount of credit available on my account?
• 🔸 Someone used my referral link to purchase tickets, how do I access my credit?
• 🔸 I Have a Referral Link - How Do I Use it?

CANCELLED / POSTPONED EVENTS

• 🔸 The event was postponed but I can no longer make the new date - can I get a refund?
• 🔸 My event was postponed - what happens with my tickets?
• 🔸 My event was cancelled - how do I get a refund?