How Can We Help You Today?
Creating an Account / Logging In
⭐ Do I need to create an account with Flicket to purchase tickets?
⭐ How do I login to Flicket to find my tickets?
⭐ I can’t see additional tickets (e.g. camping/parking/bus tickets)?
⭐ Can I upgrade my tickets?
⭐ I have a promo code - how do I use it?
⭐ I have a release code, how do I redeem my tickets?
⭐ How can I select my own seats?
⭐ Can I purchase additional seats next to a previously made order?
⭐ Why can't I leave a single seat on the seating map?
⭐ I bought tickets through a 3rd party website and I was not let into the event - what can I do about this?
View all articles in “Purchasing Tickets”
⭐ How do I name/rename my tickets?
⭐ I can't find the email with my tickets. Am I able to get my tickets re-sent?
⭐ How do I download my ticket?
⭐ I can't download my tickets or see my QR code?
⭐ I entered the wrong email address when purchasing tickets - how can I fix this?
⭐ How do I sell my ticket to someone else?
⭐ Do I have to find someone to resell my ticket to?
⭐ I changed my mind, can I cancel a resale?
⭐ Can I resell more than 1 ticket?
⭐ I am buying someone's ticket off of them - how do I do this?
⭐ I can't see the 'resell my tickets' button when I click into my ticket?
Event Day Queries
⭐ My event is today and I have lost my tickets - what do I do?
⭐ My plans have changed and I can no longer attend my event - Can I get a refund?
⭐ Do I have to print my ticket?
⭐ Why can't I download my ticket on my phone?
⭐ How do I renew my membership?
⭐ My question still hasn't been answered - how do I get in contact with someone?
Cancelled and Postponed Events
⭐ My event was postponed - what happens with my tickets?
⭐ My event was postponed but I can no longer make the new date - can I get a refund?
⭐ My event was cancelled - how do I get a refund?
⭐ Where can I see how much credit I have on my account?
⭐ How Do I Find My Referral Link?
⭐ I Have a Referral Link - How Do I Use it?
⭐ Someone used my referral link to purchase tickets, how do I access my credit?
⭐ I have a sponsor code - how do I redeem my tickets?
⭐ How do I renew my Wellington Phoenix membership?
⭐ How do I redeem my sponsor code for North Harbour Rugby?
⭐ How do I access my E-Membership for the Wellington Phoenix?
⭐ I have a sponsor code for Canterbury cricket - how do I redeem my tickets?
⭐ How do I purchase a points package?
⭐ How do I use my points?
⭐ How do I see how many points I have left and do they expire?
⭐ Why can't I use my points?
⭐ Can I get my points refunded?