How Can We Help You Today?

Featured articles

• ⭐ How do I renew my membership?
• 🔸 How can I access my tickets on Flicket by logging in?

Creating an Account or Logging in?

• 🔸 Do I have to create an account with Flicket to purchase tickets?
• 🔸 How can I access my tickets on Flicket by logging in?

Purchasing Tickets

• ⭐ I can’t see additional tickets (e.g. camping/parking/bus tickets)?
• ⭐ Can I upgrade my tickets?
• 🔸 How can I utilise a promo code that I have?
• 🔸 How can I redeem my tickets if I have an access code?
• 🔸How can I select my own seats?
• 🔸 Is it possible to purchase additional seats to go with my previous order?
• 🔸Why can't I leave a single seat on the seating map?
• 🔸I purchased tickets through a 3rd party website and I was denied entry - what can I do about this?
• View all articles in “Purchasing Tickets”

Ticket Naming

• 🔸How do I name/rename my tickets?

Accessing Tickets

• 🔸I cannot locate the email containing my tickets. Am I able to get my tickets re-sent?
• 🔸How do I download my ticket?
• 🔸Why isn't my QR code showing?
• 🔸When purchasing tickets, I entered the incorrect email address. How can I correct this?

Reselling Tickets

• 🔸How do I sell my ticket to someone else?
• ⭐ Do I have to find someone to resell my ticket to?
• 🔸Can I cancel the resale?
• 🔸Can I resell more than 1 ticket?
• 🔸I want to purchase a ticket from someone - how do I go about doing this?
• 🔸When I click on my ticket, I'm unable to see the "sell my tickets" button?

Event Day Queries

• 🔸What should I do if I lose my tickets for today's event?
• 🔸My plans have changed and I can no longer attend my event - Can I get a refund?
• 🔸Do I have to print my ticket?
• ⭐ Why can't I download my ticket on my phone?

Memberships

• ⭐ How do I renew my membership?

Contact

• 🔸My question still hasn't been answered - how do I get in contact with someone?

Cancelled and Postponed Events

• ⭐ My event was postponed - what happens with my tickets?
• 🔸The event was postponed but I can no longer make the new date - can I get a refund?
• 🔸My event was cancelled - how do I get a refund?

Referral Campaign

• 🔸Where can I check the amount of credit available on my account?
• ⭐ How Do I Find My Referral Link?
• ⭐ I Have a Referral Link - How Do I Use it?
• ⭐ Someone used my referral link to purchase tickets, how do I access my credit?

General

• ⭐ I have a sponsor code - how do I redeem my tickets?
• ⭐ How do I renew my Wellington Phoenix membership?
• ⭐ How do I redeem my sponsor code for North Harbour Rugby?
• 🔸How do I access my E-Membership for the Wellington Phoenix?
• 🔸I have a sponsor code for Canterbury cricket - how do I redeem my tickets?
• 🔸How do I access my 2024 All-In Membership for North Harbour Rugby?
• 🔸How do I redeem my MAHI membership?

Points

• 🔸How do I purchase a points package?
• 🔸How do I use my points?
• 🔸How do I see how many points I have left and do they expire?
• 🔸Why am I unable to use my points?
• 🔸Can my points be refunded?