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Featured articles
2 articles
⭐ How do I renew my membership?
🔸 How can I access my tickets on Flicket by logging in?
Creating an Account or Logging in?
2 articles
🔸 Do I have to create an account with Flicket to purchase tickets?
🔸 How can I access my tickets on Flicket by logging in?
Purchasing Tickets
9 articles
⭐ I can’t see additional tickets (e.g. camping/parking/bus tickets)?
⭐ Can I upgrade my tickets?
🔸 How can I utilise a promo code that I have?
🔸 How can I redeem my tickets if I have an access code?
🔸How can I select my own seats?
🔸 Is it possible to purchase additional seats to go with my previous order?
🔸Why can't I leave a single seat on the seating map?
🔸I purchased tickets through a 3rd party website and I was denied entry - what can I do about this?
View all articles in “Purchasing Tickets”
Ticket Naming
1 article
🔸How do I name/rename my tickets?
Accessing Tickets
4 articles
🔸I cannot locate the email containing my tickets. Am I able to get my tickets re-sent?
🔸How do I download my ticket?
🔸Why isn't my QR code showing?
🔸When purchasing tickets, I entered the incorrect email address. How can I correct this?
Reselling Tickets
6 articles
🔸How do I sell my ticket to someone else?
⭐ Do I have to find someone to resell my ticket to?
🔸Can I cancel the resale?
🔸Can I resell more than 1 ticket?
🔸I want to purchase a ticket from someone - how do I go about doing this?
🔸When I click on my ticket, I'm unable to see the "sell my tickets" button?
Event Day Queries
4 articles
🔸What should I do if I lose my tickets for today's event?
🔸My plans have changed and I can no longer attend my event - Can I get a refund?
🔸Do I have to print my ticket?
⭐ Why can't I download my ticket on my phone?
Memberships
1 article
⭐ How do I renew my membership?
Contact
1 article
🔸My question still hasn't been answered - how do I get in contact with someone?
Cancelled and Postponed Events
3 articles
⭐ My event was postponed - what happens with my tickets?
🔸The event was postponed but I can no longer make the new date - can I get a refund?
🔸My event was cancelled - how do I get a refund?
Referral Campaign
4 articles
🔸Where can I check the amount of credit available on my account?
⭐ How Do I Find My Referral Link?
⭐ I Have a Referral Link - How Do I Use it?
⭐ Someone used my referral link to purchase tickets, how do I access my credit?
General
7 articles
⭐ I have a sponsor code - how do I redeem my tickets?
⭐ How do I renew my Wellington Phoenix membership?
⭐ How do I redeem my sponsor code for North Harbour Rugby?
🔸How do I access my E-Membership for the Wellington Phoenix?
🔸I have a sponsor code for Canterbury cricket - how do I redeem my tickets?
🔸How do I access my 2024 All-In Membership for North Harbour Rugby?
🔸How do I redeem my MAHI membership?
Points
5 articles
🔸How do I purchase a points package?
🔸How do I use my points?
🔸How do I see how many points I have left and do they expire?
🔸Why am I unable to use my points?
🔸Can my points be refunded?